Complaints Procedure

These complaint rules govern the procedure for filing complaints regarding works of art purchased through the RomaArt website.

1. Subject of the complaint

A complaint may be lodged in the following cases:

  • damage to the image during transport,
  • significant deviations from the ordered work (e.g., a different painting sent by mistake).

Warning:
Each painting is an original work bearing the artist’s individual signature. Minor differences in shade or texture are a natural part of the artwork and do not constitute grounds for complaint.

2. Complaint procedure

  1. Please contact the author as soon as possible, no later than 3 working days after receiving the shipment, at the following email address: atelier@romaart.cz
  2. When making a complaint, please state:
    • order number,
    • description of the defect or damage,
    • or photographs of the damaged item or packaging.
  3. The author will contact you within three business days to discuss the next steps.

3. Complaint resolution

  • In the event of damage during transport, replacement, repair, or a refund may be offered, depending on individual agreement.
  • If the wrong item was ordered, the author will arrange for delivery of the correct painting or other agreement with the buyer.
  • Complaints that do not meet the conditions set out in these rules cannot be accepted.

4. Transport damage

  • The paintings are carefully packaged and insured when shipped by courier service.
  • In the event of damage to the painting during transport, it is necessary to immediately draw up a report with the carrier upon receipt and contact the author.

5. Contact for complaints

E-mail: atelier@romaart.cz
Phone: +420 720 354 629
The author always strives to resolve complaints quickly and courteously, in keeping with the personal approach of the RomaArt brand.

6. Final provision

These complaint rules are an integral part of the terms and conditions and apply to all products purchased through the RomaArt website.
The author reserves the right to update the complaint rules, with the current version always available on the website.

Shipping and delivery

I carefully pack each painting and ship it within 5 business days of receiving payment.
If the work is currently on display at the Nobilis Hotel, it must first be replaced with another painting. The delivery time is therefore longer ‑ up to 30 days.
You can also pick up the painting in person, either directly at the Nobilis Hotel or at my place in Mladá Boleslav ‑ Bradlec, by prior arrangement.
Shipping, packaging, and insurance are charged at CZK 800.